Wednesday, July 25, 2007

Johnny Rockets Ride To Nowhere

Dear Johnny Rockets,

Imagine my friends' and my excitement at taking a much-needed day off from work and spending it at Six Flags Great America in Gurnee, IL, during a beautiful day in July. Then imagine a big, scary monster taking that excitement, butt-raping it, stomping it into the ground, then pissing on it. And then imagine that monster is Johnny Rockets. Such was our experience in your restaurant at the park on Monday.

We arrived eager to jump on the rides. But knowing we needed to eat first, we went to your familiar restaurant only to have to endure a 40-minute wait for two simple hamburgers and two orders of fries. Nothing special about them - didn't ask the burgers to be cooked a special way, didn't request a Beefsteak over your Paste brand tomato, didn't want the buns toasted differently.

I realize that everything is cooked-to-order, however regardless of what your manager, Rachel, explained to me, normal waiting time for a burger and fries is NOT 20-30 minutes, especially from a fast-food burger joint. How do I know this? Because two friends who accompanied The BF and me received their burgers and fries within 15 minutes. Still a long time to wait, but in the context of never receiving anything, I'd take the 15 minutes.

I requested a refund, which I was given. However, the refund was not accompanied by an explanation, an apology, or any other attempt to hopefully salvage my business or provide any type of basic customer service. Somehow, I found no comfort in Rachel's explanation of "it takes as long as it takes."

I'm not sure what happened to customer service in this country, but your company reflects its downfall, or complete lack thereof. And you should be ashamed. Tsk Tsk...

And at an amusement park . . .

5 comments:

  1. I know it was a painful situtaion, especially as Chris and I sat eating our burgers while you and Kevin watched, but the phrase "Johnny Rocket's Ride to Nowhere" still makes me laugh.

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  2. We tried to eat at that very same Johnny Rocket's during Gay Days at Six Flags this summer, and we had to wait about half an hour as well.

    And since their food is largely disgusting anyway, we can safely say we'll never eat at a JR again.

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  3. Do you ever feel that you attract bad experiences by focusing so often on them? I bet there were a half dozen great things that happened to you on that day: why not write about one of those happy ones? There are a lot of people in the world who don't even have food to eat -- so waiting half an hour is not such a terrible thing for them.

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  4. Hey Justin - why don't YOU focus on the good things that people write in their blogs. Practice what you preach. You are truly boring in your petty comments and criticisms.

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  5. justin. ugh. enough already. if you don't like it, move on. get a life, dude.

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